Orders
Orders are created automatically when a customer clicks the confirm
order button in the shopping cart or when a customer renews a
subscription. It is also possible for an admin to manually add a new
order to a customer account, for more information read Creating a
New Order below.
The orders page in the admin area lists all of your customers orders.
Order Status
An order can have any one of the status settings below.
•
Unpaid
•
Paid
•
Paid & Processed
•
Cancelled
•
Pending
An order with pending status will not be listed in the customers
account area however you can email the customer a link to the
orders pay now page or to view the invoice for the order. When you
manually add a new order for a customer it’s initial status is set to
pending. If a customer renews a subscription it will create an order
with pending status and they will be automatically directed to the pay
now page but the order won’t be listed in their account until it is set to
another status eg. Paid.
Viewing an Order Invoice
To view the invoice for a particular order click on the order id.
Emailing Order Status to Customer
To email a user about their order click on their email address from
any order related page. This will open the email user page with a
contact form containing an email message template pre-populated
with their order information and a link to view their invoice.
Order Pay-Now Page
If you click on an orders status link it will bring you to the pay-now
page for that particular order. This is useful if you want to email your
customer a link to the pay-now page for their order.
Modifying an Order
To modify an order click the modify link to the right. For more
information see the modifying an order help section.
Creating a New Order
To manually create a new order first go the user account for the
customer you want to add the order. At the top of the user account
page you will then see some links eg. Orders - Add
Click on the Add link next to Orders to create a new order for this
particular customer. Once you click this link a new pending order is
created and you will be brought to the modify order page where you
can modify the order details. Because the order status is initially set
to pending the customer will not see the order in their account area
until you change the status. In most cases you will probably want to
change the status for a new order to unpaid but you can also leave
the order as pending and email the customer what is essentially a
pro-forma invoice.
Deleting Orders
You can delete orders by selecting the check-boxes next to the
order(s) you want to delete and click the delete selected button.
Generally you should only delete test orders you place yourself as
you will usually want to keep a record of any orders your customers
have made.
CMS Help - Orders