Modifying an Order
On the modify order page you can view and modify a particular order.
At the top of the page there are links to view the invoice for the order.
Order Status
An order can have any one of the status settings below.
•
Unpaid
•
Paid
•
Paid & Processed
•
Cancelled
•
Pending
An order with pending status will not be listed in the customers
account area however you can email the customer a link to the
orders pay now page or to view the invoice for the order. When you
manually add a new order for a customer it’s initial status is set to
pending. If a customer renews a subscription it will create an order
with pending status and they will be automatically directed to the pay
now page but the order won’t be listed in their account until it is set to
another status eg. Paid.
Order Date
This is the order date.
Due Date
If you are creating an order manually you can add a due date. This is
useful if you are billing customers for services already provided and
want to invoice them for the work. Orders generated via the shopping
cart or by subscription renewals will have no due date.
Customer Details
Here you can see and edit the customer details on the order.
Order Details
This shows you the products/items on the order and the order totals.
You can click the cancel link beside any product ordered and it will
keep a record of it on the order but mark it cancelled and the order
total will be changed. If an admin has added new items to the order
you will also see a link to remove these items. You cannot remove
products that a customer has ordered via the shopping cart, only
cancel them. Items added by an admin are marked (OA) which
stands for order amendment.
Amend Order
Here you can add new items to the order. New items added will be
marked (OA) which stands for order amendment.
Change Currency
You can change the currency for the order here. Note that prices are
not converted and total amounts will not change. Only the currency
symbols are changed and any payment options on the orders pay-
now page will automatically be set to accept payment in the orders
selected currency.
Admin Notes
Here you can add notes that are only visible to admin users. This is
useful if you want to log any work done on the order or just to leave a
note for future reference.
CMS Help - Orders - Modifying an Order