Subscriptions
A subscription can be created in one of two ways. Either by a
customer ordering a subscription based product through the
shopping cart or by an admin adding a subscription to a customer
account manually.
Creating a Subscription Based Product
Subscription based products are like normal products that can be
displayed on your site and purchased through the shopping cart. To
create a subscription based product simply add a product as you
would normally and make sure to enter a value greater than 0 in the
Subscription Period field. A subscription can also grant membership
to particular user groups while it is active. To do this select the user
groups you want it to subscribe to.
Adding a New Subscription Manually
To add a new subscription manually first go the user account for the
customer you wish to add the subscription. At the top of the user
account page you will see some links eg. Subscriptions - Add.
Click on the Add link next to Subscriptions to create a new
subscription for this customer. Once you click this link a new
subscription with inactive status is created and you will be brought to
the modify subscription page where you can modify the subscription
details.
The subscriptions page in the admin are lists all of your customers
subscriptions.
Subscription Status
A subscription can have any one of the status settings below.
•
Active
•
Inactive
The system can be set to check for expired subscriptions
automatically and when an active subscription expiry date passes it
will set the subscription to Inactive and queue an email notification in
the mailer to be sent on to the customer. The system can also be set
to email reminders at intervals prior to the expiry date.
Emailing Subscription Status to Customer
To email a user about their subscription click on their email address
from any subscription related page. This will open the email user
page with a contact form containing an email message template pre-
populated with their subscription information and a link to view/renew
the subscription.
Modifying/Renewing Subscriptions
Customers can renew subscriptions through their account area.
When a customer renews subscriptions an order with pending status
is created on the system with references for the renewed
subscriptions.
To modify a subscription click on the subscription id or the modify link
to the right of the subscription you want to modify.
To renew a customers subscription change the start date for the
subscription, make sure the status is set to active and click save
changes.
Deleting Subscriptions
You can delete subscriptions by selecting the checkboxes next to the
subscription(s) you want to delete and click the delete selected
button. Generally you should leave inactive subscriptions as it will
allow the customer to renew them from within their account area but
in some cases it might be preferable to delete them.
CMS Help - Subscriptions