Orders

Orders are created automatically when a customer clicks the confirm order button in the shopping cart or when a customer renews a subscription. It is also possible for an admin to manually add a new order to a customer account, for more information read Creating a New Order below. The orders page in the admin area lists all of your customers orders.

Order Status

An order can have any one of the status settings below. Unpaid Paid Paid & Processed Cancelled Pending An order with pending status will not be listed in the customers account area however you can email the customer a link to the orders pay now page or to view the invoice for the order. When you manually add a new order for a customer it’s initial status is set to pending. If a customer renews a subscription it will create an order with pending status and they will be automatically directed to the pay now page but the order won’t be listed in their account until it is set to another status eg. Paid.

Viewing an Order Invoice

To view the invoice for a particular order click on the order id.

Emailing Order Status to Customer 

To email a user about their order click on their email address from any order related page. This will open the email user page with a contact form containing an email message template pre-populated with their order information and a link to view their invoice.

Order Pay-Now Page

If you click on an orders status link it will bring you to the pay-now page for that particular order. This is useful if you want to email your customer a link to the pay-now page for their order.

Modifying an Order

To modify an order click the modify link to the right. For more information see the modifying an order help section.

Creating a New Order

To manually create a new order first go the user account for the customer you want to add the order. At the top of the user account page you will then see some links eg. Orders - Add Click on the Add link next to Orders to create a new order for this particular customer. Once you click this link a new pending order is created and you will be brought to the modify order page where you can modify the order details. Because the order status is initially set to pending the customer will not see the order in their account area until you change the status. In most cases you will probably want to change the status for a new order to unpaid but you can also leave the order as pending and email the customer what is essentially a pro-forma invoice.

Deleting Orders

You can delete orders by selecting the check-boxes next to the order(s) you want to delete and click the delete selected button. Generally you should only delete test orders you place yourself as you will usually want to keep a record of any orders your customers have made.

CMS Help - Orders