Q: Does the CMS add a "powered by" link to my web pages? How white label is it?
A: No the CMS adds no branding, links or labeling to your web pages (not even in the source code).The front-end is completely white label and you can have your web pages look exactly as you want them. In the back-end the admin area copyright includes a reference to XT-CMS but with the developer edition you can also rebrand the admin area so that it references your own website and company name instead. This means you can setup the CMS for your clients and include a convenient link back to your own website for support.
Q: I've purchased a license, where can I download it?
A: Once payment is made please allow 24hrs for us to process your order and generate your license file. An email is sent once your license is ready so make sure to check the email account you used when placing the order, if you don't receive this email please check your spam/junk folder incase it has been filtered there. You can also login to your account at any time to check the status of your order, view and print invoices and to download your license file(s) when ready.
Q: What are the server system requirements?
A: PHP 5.1 or higher is required. Our current recommended version is PHP 7.4
The CMS also requires an Ioncube loader on the server to run. Most servers/hosts will already have a loader installed but they can also be downloaded for free from http://www.ioncube.com/loaders.php
Please download and install the free trial version of the CMS before purchasing a license to ensure you can run the CMS on your server.
Q: Will there be any downtime when installing the CMS on an existing website?
A: By uploading the CMS files to a new folder eg. public_html/cms you can avoid overwriting any existing website files. This means your current website stays live in it's current state while you setup the CMS. When everything is setup you just need to edit or replace the main index file in public_html as per the install guide (pdf) and that's the switch over done, pretty much instantly and without any downtime. If you notice a problem or find you need more time to setup the CMS you can simply swap the main index files back and you have your old website back in an instant.
Q: Should I delete all my old website files once I've installed the CMS?
A: You can but it is not required. All your existing files should be able to co-exist without causing any problems with the exception of the main index file which needs to be updated or replaced to point to the CMS. If you're confident that you don't need to go back to the pre-cms version of your website you can of course delete any old and unused files, but it is recommended to leave them for a while at least until you are happy everything is running smoothly.
The following questions relate to usage with Xara Web Designer and Xara Desiger Pro.
Q: What is the general procedure for using the CMS with a website designed in Xara?
* Make sure you keep a copy of your Xara website document before you make any changes so you can roll back to it should you need to.
See the Xara + XT-CMS Guide & Tutorial (pdf) for more information on using XT-CMS with Xara web design software.
Q: I have installed the CMS but the admin page is blank.
Check the following:
Q: The admin login page is displaying but not logging in.
This is often because the cms_root_url has been set incorrectly. By default the CMS will attempt to auto detect the correct url but this can also be manually set in the scripts/config.php file. When setting manually make sure to use either http:// or https:// if you are using a secure cert.
Q: I can't expand the admin menus or see icons, or security warning when I submit a form / won't save changes
This is likely because the Website Protocol is set incorrectly to http on a https website. Images, icons, forms and scripts may be blocked as insecure items if this is not set correctly. Go to Settings -> Config in the admin area and change the Website Protocol to match your website.
Q: Is there any way to run the CMS without an appropriate loader installed?
Some of the core CMS files are encrypted so either an Ioncube or SourceGuardian loader is required to run them. This is necessary so that the CMS can be downloaded and distributed online whilst protecting against piracy. Loader files are provided free so anybody can download and install the appropriate loader on their server if not already installed.
If you need help installing the CMS or loader please contact us.