XT-CMS FAQ

Q: Does the CMS add a "powered by" link to my web pages? How white label is it?

A: No the CMS adds no brand links or labeling to web pages (not even in the source code), so on the front-end it is completely white label and you can have your web pages look exactly as you want them. In the back-end admin area copyright and licensing information contain the XT-CMS name.

Purchasing & Downloading Domain Licences

Q: I've purchased a license for my domain, where can I download it?

A: Once payment is made please allow 24hrs for us to process your order and generate your license file. An email is sent once your license is ready so make sure to check the email account you used when placing the order, if you don't receive this email please check your spam/junk folder incase it has been filtered there. You can also login to your account at any time to check the status of your order, view and print invoices and to download your license file(s) when ready.

 


Installation & Use with an existing website

Q: What are the server system requirements?

A: PHP 5.1 or higher is required. We recommend PHP 5.6 or PHP 7.2.

The CMS also requires an Ioncube or Sourceguardian loader on the server to run.

Ioncube loader files for a range of server operating systems can be downloaded from http://www.ioncube.com/loaders.php  - most servers/hosts will already have Ioncube loaders installed.

Sourceguardian loader files for a range of server operating systems can be downloaded from http://www.sourceguardian.com/loaders.html - some servers/hosts may have sourceguradian loaders already installed.

Please download the free trial version of the CMS before purchasing a license to ensure you can run the CMS on your server.

 

Q: Will there be any downtime when installing the CMS on an existing website?

A: By uploading the CMS files to a new folder eg. public_html/cms you can avoid overwriting any existing website files. This means your current website stays live in it's current state while you setup the CMS. When everything is setup you just need to edit or replace the main index file in public_html as per the install guide (pdf) and that's the switch over done, pretty much instantly and without any downtime. And if you notice a problem or find you need more time to setup the cms you can simply swap the main index files back around and you have your old website back in an instant.

 

Q: Should I delete all my old website files once I've installed the CMS?

A: You can but it is not required. All your existing files should be able to co-exist without causing any problems with the exception of the main index file which needs to be updated or replaced to point to the cms. If you're confident that you don't need to go back to the pre-cms version of your website you can of course delete any old and unused files, but it is recommended to leave them for a while at least until you are happy everything is running smoothly.

 


Installation & Use with Xara

The following questions relate to usage with Xara Web Designer and Xara Desiger Pro.

Q: What is the general procedure for using the CMS with a website designed in Xara?

  1. Install & Configure the CMS - XT-CMS Installation Guide (pdf)
  2. Publish your website pages from Xara into the CMS (these are published into a theme folder and the CMS can use each one as a page template)
  3. Login to the admin area of the CMS and add your web pages (use add/modify category and select the appropriate page templates as you go)
  4. In Xara update any navbars and page links to point to the new page urls generated by the CMS and re-publish the updated pages from Xara back into the CMS (go to Categories in the CMS admin area for easy access to all page links) *

* Make sure you keep a copy of your Xara website document before you make any changes so you can roll back to it should you need to.

See the Xara + XT-CMS Guide & Tutorial (pdf) for more information on using XT-CMS with Xara web design software.

 


Installation Troubleshooting

Q: I have installed the CMS but the admin page is blank.

Make sure you are running a compatible version of PHP 5.x or higher on your server.

The Ioncube loader installed on your server might be a newer or older version. Please contact us and we will provide a version of the CMS that is compiled to be compatible with your installed loader.

Q: The admin login page is displaying but not logging in.

This is often because the cms_root_url has been set incorrectly. By default the CMS will attempt to auto detect the correct url but this can also be manually set in the scripts/config.php file. When setting manually make sure to use either http:// or https:// if you are using a secure cert.

Q: I can't expand the admin menus or see the expand icons.

Make sure the cms_protocol is set correctly in scripts/config.php. If it is set to http:// but your website is https:// then images, icons and scripts may be blocked as insecure items.

Q: I get a security warning when I submit a form and it won't save changes.

Make sure the cms_protocol is set correctly in scripts/config.php. If it is set to http:// but your website is https:// then some forms may not submit properly and/or give a security warning.

Q: Is there any way to run the CMS without an appropriate loader installed?

Some of the CMS files are encrypted so either an Ioncube or SourceGuardian loader is required to run them. It's a necessity so that the CMS can be downloaded and distributed online whilst safeguarding against piracy. Loader files are provided free so anybody can download and install the appropriate loader on their server if there is none already installed.

If you need help installing the CMS or loader please contact us.

XT CMS